No fee to join
Nothing to pay, nothing to renew, no software to buy and no code to produce. You start by saying hello.
FOR VETS
Register your clinic with us.
You decide what to take off the bill for a family in difficulty. We match up to the value of it, and we pay you directly against your final invoice.
Before anything else
What joining costs you: nothing.
We would rather you knew all four of these before you read another word, because they are the questions every practice asks us first.
No commission
We take nothing out of your fees. Your rates stay your rates, and we never ask you to work for free.
No exclusivity
No volume commitment either. Keep working with whoever else you work with.
No obligation
You can decline any case we send you, for any reason, and it is not held against you.
Joining the network
It starts with hello, and it happens in one chat.
There is no code to produce, no form to download, no office to visit and nothing to send first. Hammy asks a few questions at a time, and if you are called away mid-sentence, nothing you have already told us is lost.
Say hello
Message our partner number on WhatsApp — that is the whole of the application form. We say what we hold and who sees it before we ask anything, and Not now ends it there, with nothing saved — the system enforces that, it is not left to the assistant. Otherwise Hammy takes you through your practice, your branches, your vets and your rates. Half an answer is never lost.
We review, you sign
Submitting gets you a reference number, and typing STATUS says where it has reached. A person reads every application, and if the answer is not yes, you are told why. Approval arrives with the agreement in the same message, signed on your phone in a minute.
Tell us where to pay
Only once the agreement is signed do we ask about your bank account, and only as a photo of a cancelled cheque.
You go live
A link arrives in the chat to a page carrying every branch's QR code — you print it yourself, and a branch's code never changes, so a poster on the wall keeps working forever. From the first scan at your desk, Hammy takes it from there.
What to have to hand
Everything we will ask you for.
Photographs are fine throughout — there is nothing here that needs a scanner. You can send it across several sittings.
- You
- Your name, your role, and whether you can sign for the clinic
- The practice
- Legal name, the name on the board, what kind of entity it is, and any registration or licence number
- Each branch
- A short label, the full address, a contact number, hours, services, species seen
- Each vet
- Name and registration number
- Your rate card
- A photo. We read it back to you line by line
- A cancelled cheque
- A photo — and only once the agreement is signed
No clinic registration number? We don't have one is a complete answer. India registers individual vets, not clinics, so we accept it once and never ask again.
The code at your reception desk
One QR per branch, and it never changes.
A family scans it and WhatsApp opens with the message already written, in their own words. That is the only thing your front desk has to do.
- Every branch has its own code, and its own printed fallback
- A code never changes, so a poster already on the wall keeps working
- You get a link to one page holding every branch's code, to print yourself
- Ask for that link again as often as you like, and nobody will ask why
Why they stay switched off until we can pay you.
If your code worked before your bank details were with us, a family would scan it at your desk, tell us everything about their situation, send us their documents — and then be turned down at the end for a reason that was already true before they began. The one thing that family cannot fix is a missing bank account. Only you can send us that.
So the codes stay off until the account is approved. And if someone does scan the code of a clinic still being set up, we tell them exactly that — not that the code has expired, which would only send them back to your desk asking for a newer QR that was never printed.
Once you are live
You discount. We match. You get paid.
Four steps on your side, and the money reaches you rather than the pet parent.
A case arrives
A family scans the QR at your desk and completes the intake with Hammy, including the quotation you issued. Your chat stays silent until there is a decision to bring you into.
You set the discount
You decide what you can take off the bill for this family. We match up to the value of it — and never above what your own estimate says the treatment costs.
You accept or decline
One message you can act on and file: the pet, the owner, your own estimate number, the procedure, the branch and the amount we will contribute. Two buttons, and 24 hours to tap one. Silence is not a rejection — the offer lapses, we may decide the case again, and a lapse on a day you were closed is never held against you. Nothing begins until you tap Accept.
We settle directly
You treat and invoice. A person checks the after-treatment documents, and we pay within five business days of that check — the lower of the amount approved and your final bill, into your own account, with a transfer reference. Requested by one of our team and approved by another.
One thing we ask
of your front desk. Payment follows the documents, not the acceptance —
which means that between treating and being paid, you are carrying our share. Handing
the family a copy of the bill before they leave is what keeps that gap to days: it is
the one document that releases the money, and it is far easier to give them at
discharge than to find again a fortnight later.
Three things worth knowing
What the arrangement asks of you, and what it protects.
Declining costs you nothing
Your surgeon is away, the theatre is booked, the amount does not cover it. Tap Reject and tell us why. The reason genuinely changes what we can offer that family next, only our team sees it, and it counts for nothing against your standing in the network.
You get the clinical picture, never the family's finances
You are told the pet, the owner, the procedure and your own estimate number — everything you need to find the patient in your system. Their circumstances, their documents and the reasoning behind our decision stay with our team. That is not something anyone wants known at the front desk they will walk into next week.
The family hears only after you confirm
The message they get says the money is approved and that their clinic has confirmed it will go ahead. They wait a little longer so that sentence is true when it reaches them — and so no one arrives at your desk holding a promise you have not made.
Are you a pet parent rather than a clinic? See how assistance works for families, or find a partner clinic near you.
The same chat, afterwards
Your chat is the whole of it.
Nothing else to log into, and nobody to email. Whatever you need from us, you ask for in the conversation you already have.
- See the cases at your own branches, and ask about one by its reference
- Send documents for a case, or confirm the clinical picture
- Ask for your QR sheet, or a read-only copy of your agreement
- Tell us you have opened somewhere new
- Anything urgent, unusual or negotiable reaches a person on our side
Adding a branch
Opening another location.
Say so in the same chat. We ask only about the new place — label, address, contact number, hours, services, species — which of your vets practise there, and whether it is paid into your existing account or banks separately.
Our team reviews it the way it reviewed your registration, and the new branch's QR works as soon as it is approved. A short addendum to the agreement follows for the record, and the branch is not left waiting on it.
We ask about the account because some practices bank each location separately. If we assumed wrongly, the money would land in the wrong place.
The network today
Where the hand reaches.
- 3
- partner clinics
- 5
- cities
- 56
- animals treated since May 2025
Mumbai, Pune, Delhi, Hyderabad and Bengaluru. Figures to 31 July 2026.
Straight answers
What clinics ask us.
Do we need a code, or a referral, to start?
No. Any clinic can message our partner number and say hello. There is nothing to produce and nothing to be sent to you first. We do ask, in passing, whether someone from the foundation introduced you — but it changes nothing if nobody did.
We don't have a clinic registration number. Is that a problem?
Not at all. India registers individual vets, not clinics, so we don't have one is a complete answer. We accept it once and never ask again. We do ask for each vet's own registration number.
Who reviews our application, and what can they decide?
One person on our team picks it up and works through it themselves, so two people can never decide the same application. They can approve it, come back to you for something missing, or turn it down. For either of the last two we tell you the reason — you will not be left guessing.
What if a price on our rate card is read wrong?
Say so in the chat and we correct it. Nothing becomes your rate card until you have confirmed the lines back to us, so a misread price cannot quietly become the figure we work from.
Who signs the agreement, and how?
Whoever is authorised to bind the clinic. It arrives in the same message as your approval, on a link that opens and reads properly on a phone, and you can download the PDF at any stage. You type your full name and designation, and a code comes to the clinic's own WhatsApp number for you to enter on the page — that is what ties the signature to a number we know is yours.
A typed "I agree" in the chat is not a signature, and Hammy will say so and re-send the link. Nothing is negotiated in the chat either; anything you want changed goes to a person.
We lost the signing link. Or we want a copy of our agreement.
A lost or expired link is simply reissued — you will never be told that your link has expired and to contact the foundation. Once it is signed the signing link stops working, deliberately; ask any time and we send a fresh read-only copy, as often as you like.
Why do you need a cancelled cheque?
Because it is how we pay you, and because we would rather read the details off a document you sent than off digits typed into a chat. If someone does type an account number, Hammy will not repeat it, confirm it or save it, and will ask for the cheque photo instead.
We ask for it only after the agreement is signed — nothing about your bank account comes up before that. One cheque covers every branch, unless a branch banks separately, in which case we ask for one per branch. One of our team keys it in and a second approves it.
Why don't our QR codes work as soon as we are approved?
Because being approved and being payable are two different things. The codes switch on once the bank account has been approved, so that no family ever completes an application at your desk only to be refused for something they could never have fixed. More on that above.
We had to stop halfway. Do we start again?
Never. Every stage survives being abandoned — that evening, in three weeks, or in four months. Hammy opens with where you got to and what is still needed, nothing you have already answered is asked twice, and we do not chase you. There is no nudge campaign for an application left mid-sentence.
One honest limit: the application lives on the number that started it. If a colleague picks it up from their own phone we say so plainly and put you through to a person, rather than quietly opening a second application for the same clinic.
We are opening another branch. What happens?
Tell us in the same chat. We ask only about the new place, which of your vets practise there, and whether it uses your existing account or banks separately. Our team reviews it like a registration, and the new branch's QR works as soon as it is approved — a short addendum to the agreement follows for the record, and the branch is not waiting on it.
Will you list us publicly?
Yes — every partner clinic is listed. Being findable is part of what the network is: a family can only walk into a clinic they can find. A listing in our clinic directory carries the practice name and each branch's address, phone, hours, services and species — never your rate card, never your bank details, and never anything about the cases you take. The logo or photo is optional.
Do we have to accept every case you send?
No. There is no volume commitment and no exclusivity, and declining is not held against you. We would rather you told us the theatre is booked than took a case you cannot do this week.
Do you take a commission, or ask us to discount a fixed amount?
Neither. We take nothing from your fees, and the discount is yours to decide case by case. What we commit to is matching up to the value of it, and paying you rather than asking you to claim it back.
What if the family never sends us the final bill?
We ask them twice — when they submit, and again the day you accept — and then we stop. If nothing has arrived within 21 days of your acceptance, the case goes quietly on hold and one of our team telephones the family. You are never asked to chase them, never told they are late, and none of it is held against you.
This is why handing them a copy of the bill at discharge helps so much: it is the document that releases the money.
Does the family pay you anything?
Never — not a fee, not a deposit, not a subscription. There is no payment page, we do not take card details, and we hold no one else's money. The only money that moves is ours, going to a clinic we have verified.
Can we leave the network?
Yes. Tell us and we stop sending you cases and switch your QR codes off. Any case you have already accepted, we still settle.
For clinics
Join the network.
If you already discount your bill for families who cannot pay, you are carrying that cost alone. We would rather carry half of it with you.
- You set the discount, case by case — we match up to it
- Settlement against your final invoice, paid into your own account
- You accept or decline every request before treatment starts
- No joining fee, no commission, no exclusivity
That is the real front door — there is nothing to send first. The form is here if you would rather we came to you.
